Frequently Asked Questions

Browse our shop, choose your design and size, and click Add to Cart. When ready, head to checkout and follow the steps. You'll receive a confirmation email the moment your order is placed.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All transactions are processed securely — we never store your card details.

We process orders quickly, so changes aren't always possible. Email [email protected] as soon as possible with your order number and we'll do our best to help before it ships.

All applicable taxes and shipping fees are calculated and displayed clearly at checkout before you confirm payment. There are no hidden charges — what you see is what you pay.

Yes! During checkout you can add a personalised gift message and we'll include a handwritten note with your order at no extra charge. Perfect for birthdays, holidays, or just because.

Yes! Discounts are applied automatically at checkout:

6+ pairs → 5% off
10+ pairs → 8% off

Great for gifts, teams, events, or stocking up on your favourites.

Enter your promo code in the Discount Code field at checkout and click Apply. The discount will be reflected in your order total before payment. Only one code can be applied per order.

We run seasonal promotions throughout the year, including Black Friday, holiday sales, and occasional flash discounts for subscribers. Sign up for our newsletter at the bottom of the page to be the first to know.

Free standard shipping is available on all Canadian orders over $50 CAD. Orders below that threshold have a flat rate applied at checkout.

Every pair we sell is backed by our All Good Guarantee. If your socks develop a manufacturing defect — a seam failure, print flaw, or fabric issue — within 60 days of purchase, we'll replace them free of charge. We stand behind everything we make.

80% combed cotton · 17% polyamide · 3% elastane. Combed cotton removes short fibres for a smoother, softer feel. Polyamide adds durability. Elastane keeps its shape wash after wash.

Yes. We use low-impact, OEKO-TEX certified dyes — free from harmful chemicals, safe for all skin types, and vibrant enough to last hundreds of washes without significant fading.

Popular designs are restocked periodically. To be notified when a specific style comes back, email us at [email protected] with the design name and your email — we'll send you a heads-up as soon as it's available again.

We offer two sizes: Medium (EU 36–41) and Large (EU 40–45). Our elastane blend means both sizes fit a wide range of feet securely and comfortably. Visit our Size Guide for a full breakdown.

Not if cared for properly. Wash cold (30°C), tumble dry on low, and avoid high heat. Our blend is engineered to retain its shape and size through regular washing.

Orders are processed in 1–2 business days. After that:

Canada Standard: 5–8 business days
Canada Express: 2–3 business days
United States: 7–12 business days

See our full Shipping Info page for rates and details.

All orders ship from our warehouse in Vancouver, BC, Canada.

Once your order ships, you'll receive a tracking link by email. Click it to follow your package in real time. If you haven't received a tracking email within 3 business days, check your spam folder or contact us.

If your package hasn't moved in 5+ business days or is significantly past the expected date, email us at [email protected] with your order number. We'll investigate with the carrier and make it right.

Returns are accepted within 30 days of delivery for unworn, unwashed items in original packaging. Sale items and custom orders are final sale. Full details on our Returns & Exchanges page.

Email [email protected] with your order number and reason. We'll respond within 1–2 business days with a return authorisation and instructions.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to the original payment method. Allow an additional 3–5 days for your bank to post the credit.

We're sorry! Email us at [email protected] within 7 days of delivery with a photo of the item and your order number. We'll send a replacement or issue a full refund — no return shipping required on our end.

Yes! Custom designs are available for individuals, teams, events, and businesses. Contact us at [email protected] with your idea, quantity, and timeline and we'll send you a quote.

We work with select retail partners and are open to new wholesale inquiries. Email [email protected] with details about your store and we'll get back to you.

For press, editorial, or collaboration inquiries, please reach out to [email protected]. We aim to respond to all media requests within 3 business days.

Yes! Digital gift cards are available in denominations of $25, $50, and $100 CAD. They're delivered by email and never expire. Perfect when you want to give someone the joy of choosing their own pair.

Gift card purchases are non-refundable and cannot be exchanged for cash. Any unused balance remains on the card for future purchases.

Your data is used solely to process and fulfil your order and, if you opt in, to send you marketing updates. We never sell your information to third parties. See our full Privacy Policy for details.

Yes. All payments are processed through PCI-DSS compliant payment providers. We never store your card number on our servers. Your checkout is encrypted end-to-end via SSL.